Jabra have a long heritage in the headset space and their latest offering is lightweight, cost effective and packed with the latest in noise cancellation technology.
The BIZ 2300 has been designed from the ground up, with a clear goal in mind: to deliver better performance in every area. The headset competition is good… which is why the BIZ 2300 has to be better.
Edit: In March 2014, the Jabra BIZ 2300 won a Red Dot Award for functionality and aesthetics, satisfying the requests and demands of the end-user and the industry alike.
Contact Centre agents are intensive users of headsets, so the BIZ 2300 is designed to endure the most demanding use while maintaining the comfort for the user. The boom arm is unbreakable, allowing the user to shape the arm as much as required to move the microphone towards the mouth. Along with the freedom to rotate a full 360°, the boom arm is resistant to breakages. The cord is reinforced with Kevlar, a high-tensile strength material that is 5 times stronger than steel, which will help with the times a headset is dropped or yanked from position. With these enhancements, the lifetime is prolonged, yielding a stronger ROI.
A perfect fit
Common feedback from agents is that they do not want a headset to interfere with how they look, so Jabra have introduced a strategic kink into the headband to eliminate the air gap and bring the headband closer to the head. The headset is also extremely light, which makes it easy to wear for extended periods and the ear-cups are made of a foam that keep the ears at a comfortable temperature.
The Lync Optimized version of the headset connects via USB and features an integrated controller that has been made more intuitive with larger, clearer buttons that light up green and red to indicate call/mute status.
Loud and clear
The most impressive feature of the headset is the new noise cancelling technology, which Jabra have refined from hours of research in their world-class R&D facilities. The result is a best in class noise cancelling performance headset that can make voice calls clearer than ever in noisy environments.
According to Nick Wright, Westcon EMEA Product Manager, improved noise cancellation offered by the Jabra BIZ 2300 significantly enhances contact centre performance. For example, improved call clarity means that agents & customers can converse without external noises distractions. This helps to reduce listener fatigue and the need to repeat information; important in certain industries, such as finance & legal, where complex, detailed information is often communicated. Eliminating the need to repeat information also helps to reduce agent call time, which means that agents can handle more calls in the same amount of time, as well as lowering the time customers wait in queues and spend on the phone. This directly improves customer satisfaction as well as revenue opportunities. Furthermore, research indicates that agents equipped with the best technologies are more motivated, which has a direct impact on productivity as well as reducing agent turnover.
To achieve this, Jabra have improved the signal to noise ratio, the headset coupling and the active cancelling system:
Signal to noise ratio
The signal to noise ratio is how well the headset can distinguish the voice from the background, where the optimal microphone position is in front of the mouth. The BIZ 2300’s boom arm has been made longer than competitive products and with the unbreakable flexibility, the microphone can be ideally positioned for each user, maximizing the signal to noise ratio.
Headsets use a soft material to make the ear-cups with, which create a coupling to the user’s ears. There is normally a loss of 3-4dB from typical foam, due to air leaking out but the BIZ 2300’s ear-cups have been made from acoustically dense foam, which doesn’t allow this type of air-leakage and creates a more sound proof coupling with the user’s ears while retaining comfort for prolonged use.
Active cancelling system
Noise-cancelling technology usually works via active noise control with a microphone, which reduces the low-frequency noise, combined with soundproofing to stop high-frequencies reaching the ear. Removing both low and high frequencies with active noise control is difficult to implement but Jabra have managed to do just that: the BIZ 2300’s microphone has been upgraded so that it is effective at cancelling out both high and low frequency noises.
Noise cancelling systems require at least two ports through which sound enters: a forward port which is directed towards the mouth and a second port for background sounds. The microphone is positioned between the two ports in a way that only sounds close to the headset are captured while all other background noise is cancelled out. The effectiveness of distinguishing the user’s voice from background has been improved in the BIZ 2300 by blocking the background port with foam, which slows down the sound waves. This lets the user’s voice reach the microphone faster than the background, further enhancing the noise-cancelling effect.
All these improvements in cancellation technology offer a huge advantage to professionals who work in noisy environments.
Jabra have managed to design a headset that improves the noise cancellation and wearing comfort for extended use all while keeping production costs down, therefore making the Jabra BIZ 2300 an exceptionally attractive product, whether for individuals or for large scale call centers!
We are a solutions distributor
Westcon is a solutions distributor, which means we are experts in supplying and supporting multi vendor implementations. Headsets and Speakerphones are a critical component of a successful Lync rollout and you can get all areas of the solution from one single source. Do you want to sell the BIZ 2300 as part of your solutions?