Oracle is the leading provider of Enterprise SBCs (E-SBCs) with a complete portfolio of solutions that enable end-to-end interactive communications across IP network borders. In addition to the range of SBC platforms, call recording solutions can be deployed using the Interactive Session Recorder (ISR) platform and enhanced application integration and delivery solutions can be deployed using the Application Session Controller (ASC).
Oracle solutions are specifically designed to deliver:
- Strong security by safeguarding user confidentiality and privacy
- Easy interoperability by mitigating multi-vendor, multi-protocol interoperability issues
- Reliable communications by ensuring service quality and availability
- Regulatory compliance including call recording
All UC real time voice and applications traffic is transmitted and received using the Session Initiation Protocol – SIP. It is essential that all UC traffic is protected against threats and vulnerabilities to the infrastructure. With an increase in traffic traversing public networks, this heightens the risk of security breaches and therefore security is paramount in a UC network. Encryption of signalling and media ensures that from a signalling perspective user details and telephone numbers are not displayed preventing attacks such as toll fraud from taking place. By encrypting media, this ensures thatreal time traffic content such as IM discussions, voice or video calls cannot be read or played back and used by fraudsters. An E-SBC ensures that all voice traffic is secure preventing not only theft of sensitive data but also ensuring that all telephony services are maintained delivering maximum uptime to the enterprise.
Unified Communications can be deployed in numerous ways that ultimately involve disparate technologies and manufacturers products and solutions. In order to protect investment and reduce Capex, deploying an E-SBC can enable Unified Communications and allow multiple different products to communicate delivering a seamless solution. An example of this could be connecting the PBX of manufacturer ‘A’ to the messaging platform of manufacturer ‘B’. In this scenario whilst both manufacturers are using SIP, SIP is slightly customised to support their specific solution. Deploying an E-SBC normalises these customisations of the SIP protocol providing transparent communications between the two manufacturers.
Telephony users have become used to a very good quality voice experience. With traditional PBXs supporting separate cabling for the handsets as well as fixed cabling to fixed line PSTN operators, they have provided both a stable and reliable service. With the move away from traditional fixed line PSTN trunks to ‘soft’ SIP trunks, it is essential that the quality of experience (QoE) is maintained throughout. The role of the SBC is to deliver Quality of Service (QoS) to ensure that voice calls are prioritised over other traffic streams, are of consistent high quality and are managed dynamically based upon bandwidth and call quality metrics received. Additionally hardware can be duplicated to deliver a “High Availability” design ensuring that should a service become unavailable on one SBC, traffic is then redirected to a second SBC ensuring voice access is maintained.
In sectors where sensitive data is discussed such as in finance for telephone banking or stock trading or in healthcare where patient records are discussed and accessed, enterprises need to meet compliance standards such as PCI (Payment Card Initiative, FCC (Federal Communications Commission) and HIPPA (Health Insurance Portability and Accountability Act); it is essential that all calls are monitored, secured and in relevant cases recorded. Oracle E-SBCs are able to securely manage the sensitive communications that take place irrespective of the specific market sector or type of media, this can be through encryption and or mirroring of calls and traffic to specific call recording and storage platforms.
Oracle for UC
Download the PDF version of the Oracle Unified Communications Solutions Brief
Oracle for Skype for Business
Download the PDF version of the Oracle for Microsoft Skype for Business Solutions Brief