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  • About Enghouse

Enghouse Interactive is leading the way with applications for Microsoft Skype for Business

Enghouse Interactive has a range of solutions, products and integration tools that are tested and integrated for utilisation in Skype for Business environments, ensuring that you can realise the benefits of your investment in Skype for Business. Plus, as a long-standing Microsoft Gold Partner, you can be rest assured that Enghouse services and implementation teams have the experience and expertise to ensure a quick, successful deployment. Enghouse solutions for Skype for Business include contact centre, attendant operator consoles, call recording, CTI integration tools.

How can I realise your customer’s investment in Skype for Business?

Microsoft Skype for BusinessEnghouse understand that organisations have decades of investments in legacy technology. Enghouse software is designed to support multi-vendor environments so migration to Microsoft Skype for Business will not mean rip-and-replace of existing systems. With Enghouse it is possible to balance the need to protect legacy investments while realising the new business benefits of Skype for Business.

Whatever your requirements or environment. Microsoft’s Skype for Business strategy is compelling for any organisation, so if your customer is considering taking the next step then contact us about how we can help you deliver a true unified communications enabled customer experience.

Realise the opportunity for selling applications with MS Skype for Business

Enghouse WhitepaperThe emergence of a market for Skype for Business as a desktop collaboration application has implications for companies that have developed contact centres solutions for Microsoft Skype for Business. Even in the absence of Skype for Business Voice deployment, organisations may choose a Skype for Business-integrated contact centre solution in order to extend presence integration to the contact centre. Contact centre applications that work with a variety of enterprise communication infrastructures are in a position to benefit. Enghouse Interactive provides contact center presence integration to companies using Avaya, Cisco or NEC solutions.

Read more in the Enghouse reseller whitepaper

Why Enghouse Interactive?

Enghouse’s success can be attributed to the Company’s contact centre expertise and its close working relationship with Microsoft. Working as a Gold Partner with Microsoft, Enghouse Interactive has also tested and certified for interoperability its full range of products, solutions and integration tools including its market-leading Communications Center (formally Zeacom) and newly released Operator Console for Skype for Business.

Enghouse Solutions

Enghouse solutions for Skype for Business include contact centre, attendant operator consoles, call recording, CTI integration tools. Read More..

Contact Centre for Skype for Business

Skype for Business truly redefines how voice communications will be delivered into the enterprise. Combine this with Enghouse Interactive’s multimedia contact centre and business process automation solutions that offer exceptional gains in service quality and efficiency, and you have a compelling return on investment.

Enghouse Interactive Communications Center intelligently manages all contact media types – phone calls, voice messages, email, text, web chat and fax – in a single, fully integrated solution. Multimedia queuing and skills based routing ensures all these types of interactions are handled efficiently. Read more….

Skype for Business Call Recording

Capture inbound and outbound calls that come through the Microsoft Skype for Business clients along with any other device managed through the Skype for Business Server – including network controlled mobile devices. You can also keep a record of Instant Message interactions using integrated screen recording. Enghouse’s Quality Monitoring Suite was designed to be quick to deploy – with options for onsite or remote installation – the system is usually up and working in less than a day, often within just a few hours, saving you valuable time and money! Read more….

Operator Console for Skype for Business

Operator ConsoleEnghouse Interactive Console for Skype for Business is fully integrated with Microsoft Skype for Business, providing a professional call handling solution with superb voice quality on this unique platform. The rich integration also offers more effective usage of lines, improved failover and there is no need for additional hardware. Operators benefit from real time presence and calendar information as well as the ability to search existing databases integrated via Active Directory. Read more…

See Skype for Business Applications Customer Examples

Spotless – Can I Trial Part of My Contact Centre On Skype for Business?

SpotlessYes! Enghouse contact centre solutions are compatible with most leading telephony platforms so you can pilot, prove and migrate your helpdesk or contact centre to Skype for Business when the time is right for you. Spotless Group migrated their helpdesk to Skype for Business in less than 4 weeks – without missing a call: “We had a deadline of 4 weeks to move 600 people, including our helpdesk, from a 15 year old PBX to Skype for Business. It got really tight, but Enghouse’s work ethic was exceptional.” Geoff Dumesny, Infrastructure Programme Manager, Spotless Group.

Helly Hansen – Why Skype for Business in the Contact Centre?

Sandy Abrahams, IT Director at Helly Hansen, explains how Skype for Business has enabled their contact centre agents and staff across the business communicate with each other using Instant Messaging as well as Enterprise Voice. Helly Hansen utilise Enghouse Interactive Communications Center on Skype for Business across multiple locations in Europe.

Pilot, Prove, Migrate your customers

Enghouse Interactive can be used to bridge old and new telephony platforms, providing uninterrupted access proving to deliver as an enterprise-class contact centre solution and a neutral, low risk migration path for helpdesks and contact centres wanting to move to Microsoft Skype for Business.

Give your customer greater flexibility during migration to Microsoft Skype for Business, by providing the freedom to decide in what order different operational functions moved, based on business need rather than being driven by technology options.

Sell applications for Skype for Business to your customers and earn additional revenues

You can provide your existing customers with additional applications, with Enghouse it is possible to balance the need to protect legacy investments while realising the new business benefits of Skype for Business. By providing the valuable expertise to migrate their existing infrastructure.

Helping to add

  • Additional revenue stream
  • Creates more sticky customers / less churn
  • Easy to sell along with your CRM / minutes / network etc..
  • Increase sales with a modular approach voice, email, webchat, wfm etc.. additional functionality customers as required

If you want help with every step of the way to add value to your Microsoft opportunities with innovative applications such as recording, monitoring and multichannel contact centre, operator functionality, contact Westcon to find out more about Enghouse Interactive.

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