As the workplace is changing, so are the workers’ needs. Being mobile is a necessity for more and more people, as well as being able to connect to multiple devices for calls, whether it be a mobile phone or Microsoft Lync. Further to typical hands-free technology, wireless offers even more. For instance, it’s common to miss an incoming phone call when momentarily moving away from a desk, or driving in the car – it’s happened to us all. It can be inconvenient as it then takes additional time to listen in to a voicemail message before calling back. Or those times that you need to fetch a print out or find somewhere more private for the call.
So what are the advantages of a wireless workplace? Advanced wearable platforms from vendors such as Plantronics or Jabra can easily allow calls to be answered or initiated remotely – and better still, realising a full hands-free workflow, can allow all this via voice command. Workers can carry on working, even when they need to move around the office to find a file, collaborate with a colleague or just to stretch their legs – there is always the one that likes to wonder around while on a call, even without realising!
Those are the more obvious benefits but some of the less evident benefits can affect the workers the most. Working in an office presents health hazards and not in the way that we expect. The slow detriment to health from repetitive motions and poor posture leads to neck and back problems or even headaches. It’s not surprising, as holding a phone up while leaning over to the deskphone, or even worse, supporting a handset between the ear and the shoulder are big no-nos and can lead to frequent (and expensive!) visits to specialists to correct. For anyone suffering from these symptoms, no more persuasion is needed to convince them that the benefits of a wireless workplace result in reduced health symptoms. For the rest, the best method is prevention and one study has found that users experienced 54% less neck pain, 25% less back pain and 44% fewer headaches with wireless (Complaints of the Arm, Neck and Shoulder Study, January 2011).
Privacy is another benefit of a wireless workplace; research has highlighted that 82% of office workers feel self-conscious about conducting phone calls, especially in a moment where the office can fall quiet. If an important or confidential call comes in, workers can feel free to move to a quiet place to enjoy better privacy.
The technology landscape of wearable platforms has improved greatly in recent years, featuring lightweight ergonomic designs and state-of-the-art audio technology for clearer conversations, it’s easier than ever to convey the benefits to potential customers purchasing a UC solution. Contact us at Westcon to find out how we can help leverage the opportunity to expertly deploy a wireless workplace.
You can find out more about how to choose the right audio device for Lync here. We also offer a completely unique in the industry multi-vendor demonstration and learning facility in the form of the Westcon LEAP Centre. Westcon have solutions from Plantronics, Jabra and Sennheiser deployed and ready for you to see in action – find out more about the LEAP Centre here.
Lastly, this document by Plantronics overviews the Wireless Workplace with all the benefits – check it out!