Multi-Channel Contact Center, Business Communications Leader Honored for Responsiveness and Flexibility
IRVINE, CA–(Marketwired – Apr 10, 2014) – Zeacom, an Enghouse Interactive company and leading provider of multi-channel contact center and business communications solutions, today announced that it has been named the 2014 UC Collaboration Partner of the Year by NACR,based on its flexibility and responsiveness in supporting NACR Unified Communications (UC) proposals, sales, and implementations.
Zeacom provides NACR with a proven industry partner, and through its Zeacom Communications Center software, a powerful, multi-channel contact center solution. Communications Center both addresses the needs of today’s mid-market enterprise and integrates with widely used communication platforms like Avaya and Microsoft.
“As a leader in the integration of UC collaboration technology for the contact center, NACR counts on the great relationships we have with our partners to provide best-of-breed solutions to our customers,” said Bret Lathrop, NACR’s Senior Director, Contact Center Practice Lead. “Working with Zeacom has enabled us to accelerate the diversity of our contact center practice and to enhance the value of the UC solutions that NACR delivers to customers.”
A ConvergeOne company, NACR is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. The company works closely with other technology innovators to integrate the latest hardware, software, and applications into end-to-end multi-vendor solutions for diverse markets.
“For more than 12 years, we have proudly worked side by side with the premier team of industry professionals that is NACR,” said John De Los Reyes, Enghouse Interactive’s Vice President of Channels Sales. “From day 1, NACR and Zeacom have enjoyed a productive and mutually beneficial partnership, building a track record based on successful contact center and unified communications deployments spanning a wide range of vertical markets.
“We look forward to many more successful years together, continued growth, and to greater, expanded opportunities with the full suite of Enghouse Interactive solutions.”
Zeacom, an Enghouse Interactive company, is a leader in communications solutions delivering Multi-Channel Contact Center, Business Process Automation and Unified Communications functionality that brings customers closer. Established in 1994, every day more than 4,000 sites rely on Zeacom’s enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.
Zeacom is a member of the Microsoft Partner Network with Gold competencies in Application Development, Application Integration and Communications. With offices in North America, Northern Europe and Asia Pacific, Zeacom has partnered with NEC for 18 years, is a Cisco Premier Partner and a registered member of the Avaya DevConnect program. For more information go to http://www.zeacom.com.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, knowledge management and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more at http://www.enghouseinteractive.com.
As a leading global integrator of business communications solutions and services since 1993, NACR has been a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. We serve as a single source for consulting, implementation, project management, training, maintenance, and managed services that improve productivity, efficiency, and customer service. With a team of over 900 customer-focused and certified employees, we have consistently been recognized by our partners, suppliers, and customers for excellence. For more information, visit: www.nacr.com