Melbourne, Monday 6th Jan 2014 – AdvaTel are pleased to announce that they have received full Microsoft ISV qualification for their Espera Lync plug-in that turns Lync Response Groups into capable Call Centers in their own right.
Michael Terry, Chairman of AdvaTel who developed Espera said, “I am delighted that clients will now use all of the excellent Lync Response Groups queuing capability that are standard with Lync enterprise voice licence and get real time dashboards and historical reporting that the Espera plug-in provides. This adds further value to the Lync licence and shows that with Espera, Lync now has its own Call Center”.
Dan Benedict – Program Manager – Lync ISV Developer Programs -Lync Partner Engineering Team
“As an applications platform, Lync is adaptable to meeting an expanding variety of customer needs. Extending Lync‘s Response Groups with features that support a call center, we’re glad to have AdvaTel’s Espera meet the requirements for third party qualification.”
Lync resellers around the world have already started selling the Espera solution but now with full ISV certification many others will take advantage of the opportunity to maximize the benefits of the standard Lync features. Espera also adds simplified agent log-on and log-off and provides full call wrap-up capability and reporting so Lync’s queuing capabilities perform in line with the expectation of the call center industries users. Espera leaves Lync to carry out the call routing and queuing and the use of the integrated Lync IVR and multi-level speech recognition leaving the Espera plug-in to provide the traditional management, call summaries and call outcomes.
An Espera Lync user Mr Chris Fawcett said – “The Espera plug-in has been simple to install and added real value to our Lync installation. It has turned our standard Lync Response Group into a fully features Call Center. It has all of the Real Time and Historical functionality we require and has added some desirable traditionally expected CC features”. – Chris Fawcett, Information Systems and Technology Manager, Broadacres Housing Association
About AdvaTel – AdvaTel products are available worldwide in a number of languages and supported by resellers in many countries. AdvaTel established more than 20 years ago has various OEM and third party relationships with industry vendors. They specialize in Call Center management software and Unified Communications.
To find out more about Advatel, visit out dedicated page:Visit Advatel Page